Refund policy

1. Refund, Returns & Cancellation Policy

CanDost is fresh pet food. Once a pouch has left our plant we cannot take it back, resell it, or verify how it has been stored — so for food-safety and hygiene reasons we do not accept returns or give refunds for change of mind, or because a pet did not take to the food. This is standard for perishable food and it is the honest position: we would rather you started with a small trial pack, paid cash on delivery, than rely on a returns process.

Cancelling an order

Before it ships: message us on +91 9970656035 or email support@candost.in with your order number as soon as possible. If the order has not yet been handed to the courier we will cancel it. Prepaid orders are refunded in full to the original payment method within 5–7 working days.
After it ships: the order cannot be cancelled. For a Cash on Delivery order you can simply decline the parcel at your door; no charge applies.

If your order arrives damaged, wrong, expired or incomplete

your order number,
photos of the outer packaging and the affected pouch(es), and
for a damaged parcel, a photo or short video taken while opening it.

If we confirm the problem — a leaking or swollen pouch, the wrong item, an item past its date on arrival, or a missing item — we will send a free replacement. Where a replacement is not possible, we will refund that item to your original payment method, or by UPI / bank transfer for Cash on Delivery orders, within 5–7 working days of approval.

Not covered

Normal variation in the colour, texture or amount of gravy — this is a natural product cooked in small batches and no two runs look identical.
Any pouch used after it looked swollen, was leaking, or was past its date.
Damage caused by storage or handling after delivery.
A pet simply not eating the food (see the top of this policy).

Feeding help

If your pet is fussy, message us on [WHATSAPP/PHONE] before you order and we will help you choose, or talk you through the week-long switch. If it still is not working out after a fair try, get in touch and we will do what we reasonably can to help — usually by suggesting a different recipe.

Nothing in this policy limits any right you have under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020.

Contact: support@candost.in · +91 9970656035 Sold and dispatched by Sighthound Pharma, 112/2/B/4, Near Hanuman Mandir, Shirole Nagar, Madhavnagar Road, Sangli - 416 416.